By the very nature of Property Owners' Insurance, we understand that the handling of any property account is extremely important. As part of our core services for any Client we would endeavour to:
Review and monitor their insurance requirements.
Conduct renewal discussions and placing with agreed insurers.
Confirm and arrange appropriate cover with insurers to meet the client's specific requirements in terms of both price and cover.
Issue policy summaries, debit notes and any other documentation required in a timely manner.
Negotiate, check and issue endorsements, policies and certificates of insurance in a timely manner.
Assist the client with any mid term amendments you may need to make including any addition or deletion of properties from the portfolio.
Handle day to day enquiries from the Client and ongoing action as appropriate.
Explain the main features of the products and services we offer including all important details of cover and benefits, any significant or unusual restrictions or exclusions and any significant conditions or obligation which the client or their tenant must meet.
Provide general and/or specific insurance and risk related advice.
Provide a thorough claims handling service.
Regular contact to review outstanding and ongoing issues and to monitor progress.
