We aim to obtain fair and prompt settlement of claims, which we believe is important to our clients. Lucas Fettes & Partners aims to achieve this through the following service level objectives:
We will forward all general claims correspondence to/from insurers within 2 working days of receipt.
Correspondence that requires more detailed consideration will be acknowledged within 5 working days of receipt. A full response will be provided on a timely basis.
Where we recommend and the client agrees to direct claims handling procedures with insurers, we will always assist with any problems that arise.
We provide within our Insurance Register details of general claims procedures including 24-hour telephone contacts for emergencies.
We can also provide dedicated Loss Adjusting services with the likes of Cunningham Lindsay and Crawford's subject to size of the property portfolio and agreement by the Insurer.
